Returns and Exchanges

While we take every possible measure to ensure the quality of our shipments, if you receive a defective or incorrect item, please contact us within 7 days of receipt.

Returns and Exchanges Due to Customer Convenience

Unless the product is defective, we do not accept returns.

Returns and Exchanges for Defective or Incorrect Items

Eligibility for Returns

Returns are limited to requests made within 7 days of product arrival.

Return Procedure

Please contact us within 7 days of receiving the product. After returning the item via freight collect, we will exchange it for a non-defective item or issue a refund.

Contact Us

For inquiries, please contact us via the details below or through the "Contact Us" page.
Email: contact@daieimokko.co.jp
TEL: 0185-58-3400
Business Hours: 9:00–17:00 (Weekdays)
Closed: Saturdays, Sundays, and Holidays